A PLATFORM THAT
WORKS TOGETHER
From customer order to warehouse dispatch to delivery resolution — every piece connects. No gaps, no silos, no surprises.
THE COMPLETE SOLUTION
Titan Drinks Direct isn't just an ordering system. It's an end-to-end platform connecting customers, operations, and back-office systems.
Customer Ordering Portal
A self-service portal that puts your customers in control of their ordering.
- Browse and search 2,500+ SKUs with real-time availability
- Build orders with quantity controls and cart management
- Reorder from purchase history with one click
- View pricing, promotions, and segment-specific deals
- Access statements, invoices, and account information
- Multi-user accounts with role-based permissions
Order Lifecycle Management
Complete visibility from order submission through delivery.
- Real-time status updates: submitted, confirmed, picking, packed, dispatched, delivered
- Clear cutoff times for next-day dispatch
- Order confirmation and tracking notifications
- Delivery scheduling and time window visibility
- Complete order history and documentation
- Support for order modifications before cutoff
Substitutions & Exceptions
Intelligent handling when things don't go exactly to plan.
- Smart substitution proposals when stock runs short
- Customer approval workflow: accept, reject, or override
- Exception case management for delivery issues
- Damaged goods reporting and resolution
- Clear audit trail for all decisions
- Automatic notifications keep everyone informed
Operations Console
Purpose-built tools for warehouse and support teams.
- Order queue management with priority views
- Pick and pack workflows with barcode support
- Substitution approval and customer communication
- Exception case assignment and resolution
- Customer account management and credit controls
- Real-time inventory visibility and adjustments
Integration Posture
Designed to connect with your existing business systems.
- ERP integration for order and inventory sync
- WMS connectivity for warehouse operations
- Finance system integration for invoicing and payments
- Webhook-based event notifications
- RESTful API for custom integrations
- Outbox pattern ensures reliable message delivery
Analytics & Insights
Data to understand your operations and customer behaviour.
- Order volume and value trends
- Customer activity and engagement metrics
- Substitution and exception rates
- Fulfilment performance tracking
- Inventory movement analysis
- Exportable reports for business review
See It in Action
Ready to experience the platform? Sign in or contact us for a walkthrough.