HOW IT
WORKS
From first login to delivery confirmation — here's the complete journey of an order through Titan Drinks Direct.
The Simple Version
Three steps to smarter ordering.
Browse & Build
Search our catalog, check availability, add to cart.
Order & Confirm
Submit before cutoff, get instant confirmation.
Track & Resolve
Monitor progress, handle substitutions, resolve any issues.
THE DETAILED FLOW
Every step of the ordering journey, explained.
Account Setup
Get set up with a Titan account. We'll configure your pricing tier, credit limit, delivery address, and team access. Your account admin can add additional users with appropriate permissions.
Browse & Search
Access our catalog of approximately 2,500 SKUs. Search by name, filter by category, check real-time availability. View your segment-specific pricing and any active promotions.
Build Your Order
Add items to your cart with quantity controls. Review your order summary, apply any PO reference, and select your delivery address. Reorder from history for recurring items.
Submit & Confirm
Submit your order before the cutoff time for next-available dispatch. Receive instant confirmation with your order number. Track status in real-time from your dashboard.
Substitutions
If any items are unavailable, you'll receive substitution proposals. Review, approve, reject, or override each suggestion. Your decision is final — nothing ships without your say-so.
Picking & Dispatch
Our warehouse team picks and packs your order. Status updates at each stage: picking, packed, dispatched. You'll know exactly when your order leaves our facility.
Delivery
Track your delivery with estimated arrival windows. Receive notification when delivered. Any issues? Raise an exception directly from your order for quick resolution.
Support & Exceptions
Something not right? Our exception handling workflow captures issues, routes them to the right team, and keeps you informed until resolution. Missing items, damages, queries — all handled.
CUTOFF TIMES & DELIVERY
Orders submitted before the daily cutoff are processed for next-available dispatch. Exact cutoff times and delivery windows depend on your location and service agreement. Your account dashboard shows the current cutoff for your next order.
Questions about delivery? Contact us for details.
THE PLATFORM IN ACTION
Catalog Search
Cart & Checkout
Order Tracking
Substitutions
Delivery Updates
Exception Handling
Ready to Experience It?
See how Titan Drinks Direct streamlines your beverage ordering.